特定商取引法に基づく表記
Commerce Disclosure (Specified Commercial Transactions Act Disclosure)
Operator
Business Name: Kawagoe Tours
Legal Name: Abhisar Laza
Head of Operations: Abhisar Ando
Address: 350-0036, Saitama, Kawagoe, Kosenbamachi 5-9-4, Sanribe A202
Phone: 070-8350-6667 (Hours: 09:00 – 17:00, excluding weekends and holidays)
Email: info@kawagoetours.com
Service Offered
Private English-guided tours in Kawagoe including expert local guidance along sightseeing and historical sites.
Sales Price
The price of the guided tour varies depending on the type of course and number of people. Please check the details on the booking page for specific pricing.
Consumption tax is applicable but not charged, as the business qualifies as a small-scale exempt business under Japanese tax law.
Included in the Tour Price
- Expert local guide and guidance along Kawagoe’s sightseeing and historical sites.
- Children under 10 years old join for free (no payment required).
Not Included in the Tour Price
Guests are responsible for paying the following personally:
- Food, drinks, and any shopping or souvenirs during the tour
- Admission fees (e.g., the Baking Rice Cracker Experience costs ¥750 per person for 3 rice crackers)
- Transportation fees (such as bus, taxi)
Pickup at and Returning to the train station is not included in the tour.
If you don’t feel comfortable getting to the tour’s start point and/or back to the station unaccompanied, select these options from Extras during the booking process.
Additional Note about Meals/Coffee
If you would like to share a meal or coffee with the guide during or after the tour, guests are responsible for covering all related expenses, including the guide’s meal or drink.
Payment Methods
Accepted payment methods: Credit cards (Visa, Mastercard, etc., processed via Stripe).
Credit card payments are processed immediately upon booking confirmation.
Additional Fees
There are no additional fees beyond the tour price and the items listed as “Not Included in the Tour Price.”
Cancellation and Refund Policy
- You may cancel your booking from My Booking page at any time before the scheduled tour’s start.
- Full refund will be issued only if cancellation is made 12 hours or more in advance of the tour start time.
- No refund will be provided for cancellations made less than 12 hours before the tour start time, or in no-show cases(failure to appear at the meeting point at the agreed time).
- Rescheduling requests are accepted up to 12 hours before the tour start time, subject to availability.
- Refunds (when applicable) will be processed back to the original payment method (Stripe or PayPal) and can take up to 10 business days to appear in your account, depending on your bank or card issuer.
- Kawagoe Tours reserves the right to cancel a tour due to unforeseen circumstances (e.g., severe weather, public safety issues, guide illness). In such cases, a full refund will be issued or an alternative date/time will be offered at no extra cost.
Service Provision Time
The guided tour is provided at the booked date and time, for the duration specified (e.g., 2 hours). The tour starts promptly at the agreed meeting point.
Changes to the Tour
The published itinerary serves as a flexible guideline. The tour can be adjusted based on your interests, pace, or any special requests — as long as it fits within the booked time and the guide’s abilities.
Liability
Guests participate at their own risk. Kawagoe Tours and the guide are not liable for any loss, injury, damage, or inconvenience arising from the tour, except where caused by gross negligence or willful misconduct.
Privacy
Personal information collected during booking is used only for tour administration, payment processing, and communication, and will be handled in accordance with applicable privacy laws (including Japan’s APPI).
Governing Law
These terms are governed by the laws of Japan. Any disputes shall be resolved in the courts of Saitama Prefecture.
By completing your booking, you confirm that you have read, understood, and agree to these Commerce Disclosure terms.
If you have any questions, please contact us before booking.
Thank you for choosing Kawagoe Tours!